Refund Policy
We want you to feel confident when shopping with SeeBead. We offer a 30-day return policy, which means you may request a return within 30 days after receiving your order.
This policy is in addition to any mandatory consumer rights that may apply in your country or region.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and unworn
- Undamaged
- In the same condition as received
- Returned with its original packaging, accessories, and tags, where applicable
- Accompanied by proof of purchase
To request a return, please contact us at:
Please include your order number and the reason for your return.
If your return is approved, we will provide return instructions and the appropriate return address. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Return Shipping
For returns caused by a change of mind, personal preference, incorrect size selection, or other customer-related reasons, the customer is responsible for return shipping costs.
If your item arrives damaged, defective, incorrect, or materially different from your order, please contact us and we will assist with the appropriate resolution, including reasonable return or replacement shipping where applicable.
Original shipping charges are generally non-refundable unless required by applicable law or the return is caused by an error on our part.
We do not charge a restocking fee for eligible returns.
Damages & Order Issues
Please inspect your order after delivery.
If your item arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos of the item
- Photos of the packaging and shipping label, if relevant
We will review the issue and help arrange the appropriate solution.
Non-Returnable Items
For hygiene, safety, customization, or product-integrity reasons, certain items may not be eligible for return.
These may include:
- Customized or personalized products
- Made-to-order products where applicable
- Opened or used incense products
- Opened or used essential oils
- Opened or used personal care products
- Gift cards
- Items clearly marked Final Sale, where permitted by applicable law
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Items that are defective, damaged, or incorrect may still qualify for a remedy regardless of the categories above, subject to applicable law.
Exchanges
We currently do not process direct exchanges.
The fastest way to receive a different item is to return the original eligible item and place a new order once your return request has been approved.
If you received an incorrect or defective item, please contact us before placing another order.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that your bank, credit card company, PayPal, or payment provider may require additional time to process and display the refund after it has been issued.
If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at:
Customs & Refused Packages
Please contact us before refusing a shipment or returning a package due to customs or delivery issues.
Additional return shipping fees, customs charges, or carrier fees resulting from an unauthorized refusal or unclaimed parcel may be deducted from the refund where permitted by applicable law.
Questions About Returns
For any questions about returns, refunds, damaged orders, or eligibility, please contact:
We’ll be happy to assist you.