Every day, SeeBead delivers carefully crafted agarwood jewelry, incense beads, and Eastern ritual pieces to customers around the world. We carefully inspect and securely package every order before shipment to provide a reliable and thoughtful delivery experience.

Total delivery time = processing time + shipping time.

1. Processing Time

1–3 business days for agarwood jewelry, incense bead jewelry, incense products, and other in-stock items;

2–3 business days for gift sets and selected lifestyle products;

5–10 business days for customized or made-to-order products.

Every SeeBead order is quality checked before shipping.

During public holidays, promotional periods, or peak seasons, processing may require an additional 1–3 business days.

2. Shipping Time (by Countries / Regions)

We work with reliable international and local logistics providers. Based on destination, carrier availability, package type, and delivery efficiency, we will select the most suitable shipping service for your order.

a. Core Countries / Regions

United States, Canada, United Kingdom, Switzerland, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Thailand, United Arab Emirates, and Saudi Arabia.

*Express shipping availability depends on the destination.

b. EU Countries

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and other supported EU destinations.

c. Other Countries / Regions

Free standard shipping is available on orders over $100 USD.

Shipping times may occasionally be extended due to adverse weather, public holidays, remote areas or islands, customs clearance, local carrier delays, or other unforeseen circumstances.

We appreciate your understanding if unexpected delays occur.

After Placing Your Order, Please Keep These in Mind

• Check your email: Please keep an eye on your inbox as well as your spam or junk folder. We may contact you if additional information or confirmation is required.
• Shipment updates: Once your order has been shipped, you will receive a shipment confirmation email with your tracking information.
• Delivery delays: If your package has not arrived within the estimated delivery time, please contact us at service@seebead.com so that we can assist you.

Customs & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local charges depending on the destination country or region.

Unless otherwise clearly stated at checkout, these charges are determined by local customs authorities and are the responsibility of the recipient.

As some SeeBead products contain natural materials, customs requirements may vary by destination. Customs clearance may occasionally result in additional delivery time.

If additional information or documentation is required before shipment, we may contact you by email.

If you have any questions, please contact us at service@seebead.com.

Please do not refuse or return a parcel directly due to customs issues without contacting us first. Any additional return shipping, customs, or carrier charges resulting from an unauthorized refusal may be deducted from the applicable refund.

Delivery Status

1. For high-value orders, we strongly recommend that you arrange to receive or sign for the parcel when possible.
2. If you are unavailable at the time of delivery, the carrier may leave the parcel in a mailbox, mailroom, front door, reception area, designated safe location, or local pickup point according to local delivery practices.
3. Once the carrier officially marks the parcel as successfully delivered to the shipping address provided with your order, the shipment will generally be considered delivered.

If you believe your parcel has been incorrectly marked as delivered, please contact the local carrier and email us at service@seebead.com.

Note

1. Shipping Address

Please make sure that you provide a complete and accurate shipping address before making payment, as this is the address we will use for delivery.

We are not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an error after placing your order, please contact service@seebead.com as soon as possible.

2. Unexpected Delays

In the event of severe weather, customs delays, transportation disruptions, public holidays, force majeure, or other circumstances beyond our reasonable control, processing and shipping times may be extended.

If an item temporarily becomes unavailable or requires additional preparation time, we will make reasonable efforts to keep you updated by email.

3. Damage in Transit

We take reasonable precautions to ensure that every order is securely packaged.

If your item arrives damaged during transportation, please contact us at service@seebead.com within 3 days of delivery.

Please include:

• Your order number
• Clear photos of the damaged item
• Photos of the packaging
• Photos of the shipping label, if available

Please keep the original packaging until the issue has been reviewed.

Order Tracking

After your order has been successfully placed, you will receive an Order Confirmation Email confirming your order details.

Once your order ships, you will receive a Shipment Confirmation Email containing your tracking number and available carrier information.

Tracking information may take approximately 24–48 hours to update after the parcel has been handed over to the carrier.

International shipping services vary by country or region. The exact shipping options available for your address will be displayed at checkout.

If you need assistance tracking your order, please contact:

service@seebead.com